Privacy Policy

Last updated: June 23, 2025

Orohena operates this store and website, including the data, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Orohena uses WooCommerce technology that allows us to offer the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed, as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any data that identifies you or can be reasonably linked to you or another person. Personal information does not include data that has been anonymized or de-identified so that it cannot identify you or be reasonably associated with you. We may collect or process the following categories of personal information — including inferences drawn from such data — depending on how you interact with the Services, where you reside, and what the applicable law permits or requires::

• • Contact details including your name, address, billing address, shipping address, phone number, and email address.

• • Financial information including credit card numbers, debit card numbers, bank account information, payment card data, transaction details, payment method, payment confirmation, and other payment-related information.

• • Account information including your username, password, security questions, preferences, and settings.

• • Transaction information including items you view, add to your cart, save to a wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

• • Communications with us including information you provide in your interactions with our customer service.

• • Device information including details about your device, browser, or network connection, your IP address, and other unique identifiers.

• • Usage information including how and when you interact with the Services, such as browsing behavior and usage patterns.

Sources of Personal Information

We may collect personal information from the following sources:

• • Directly from you, such as when you create an account, use the Services, communicate with us, or provide your information by any other means.

• • Automatically through the Services, such as when your device interacts with our products, services, or websites, including through cookies and similar technologies.

• • From our service providers, when they enable certain technologies or collect/process data on our behalf.

• • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• • Providing, Personalizing, and Improving the Services. We use your information to provide the Services, including fulfilling our contract with you, processing payments, managing orders, remembering preferences and saved items, sending account-related notifications, handling purchases, returns, exchanges, and maintaining your account. We may also personalize your experience, such as recommending related products.

• • Marketing and Advertising. We use your information for promotional purposes, such as sending you marketing emails, texts, or direct mail, and showing you targeted online ads — both on our Services and on third-party websites — based on your past purchases, browsing behavior, or activity.

• • Security and Fraud Prevention. We use your information to authenticate your account, provide a secure checkout experience, detect and investigate fraudulent, illegal, or malicious activity, protect public safety, and ensure the security of our Services. If you create an account, you’re responsible for keeping your login credentials confidential. We strongly advise against sharing them.

• • Communications With You. We use your personal information to provide customer service, respond to inquiries, deliver services effectively, and maintain our business relationship with you.

• • Legal Reasons. We use your information to comply with applicable laws, respond to valid legal processes (like subpoenas or search warrants), participate in legal proceedings, or investigate policy violations or misconduct.

How We Disclose Personal Information

We may disclose your personal information to third parties under the following circumstances:

• • With marketing and business partners to deliver advertising and marketing services. For example, we use WooCommerce for personalized ads through third-party services based on your online activity. These partners will use your information in line with their own privacy policies. Depending on your location, you may have the right to opt out of sharing your data for targeted advertising purposes.

• • At your request or with your consent, such as sharing your data to ship an item or when using social media widgets or login integrations.

• • With affiliates or within our corporate group.

• • In connection with business transactions, such as mergers, insolvency, or to comply with legal obligations (like subpoenas or court orders), enforce our Terms, or protect the rights and safety of the Services or their users.

Third-Party Websites and Links

The Services may include links to websites or platforms operated by third parties. If you follow those links, we recommend reviewing their privacy and security policies. We’re not responsible for the content, accuracy, or privacy of third-party websites. Information you share in public or semi-public areas (including third-party social platforms) may be visible to other users and not subject to this Policy. Including such links does not imply endorsement unless explicitly stated in the Services.

Children’s Data

The Services are not intended for use by minors, and we do not knowingly collect personal information from children as defined by applicable laws. If you’re a parent or legal guardian and believe a child has provided us with personal data, you can contact us using the details below to request deletion. As of the effective date of this Policy, we do not knowingly “sell” or “share” (as defined by applicable law) the personal information of users under 16.

Security and Retention of Your Information

Please note that no security measures are perfect or foolproof, and we cannot guarantee “absolute security.” Additionally, any data you transmit to us may not be secure during transmission. Do not send sensitive or confidential data through unsecured channels.

We retain your personal information as needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may only apply in certain circumstances. We may reject requests where permitted by law.

• • Right to access. You may request access to the personal information we hold about you.

• • Right to deletion. You may request we delete your personal information.

• • Right to correction. You may request correction of inaccurate personal information.

• • Right to data portability. You may request a copy of your personal data or ask us to transfer it to a third party.

• • Communication preferences. You can unsubscribe from marketing emails using the opt-out link. Even if you opt out, we may still send transactional emails related to your account or orders.

We will not discriminate against you for exercising your rights. Depending on applicable law, we may require identity verification before fulfilling your request. You may also authorize an agent to make requests on your behalf, but we may require proof of authorization and direct identity confirmation.

Complaints

If you have concerns about how we handle your personal data, please contact us using the information below. Depending on your location, you may have the right to appeal our decision or file a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside your country of residence.

If transferred outside the European Economic Area (EEA) or the UK, we will use recognized transfer mechanisms such as the EU Standard Contractual Clauses (SCCs) or UK equivalents unless the destination country is deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated version on this site, revise the “Last updated” date, and notify you as required by law.

Contact

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please call us at [number], or email us at info@orohena.com